Customer Service Representative

🚀 Customer Service Representative📍 Chesham💰 Salary: £28,500 + 🎯 Quarterly Bonus (up to 20% annually)🖥️Hybrid (2 days at home per week) after 3 months’ probation About the CompanyA well-established and fast-growing manufacturer within the construction and interiors sector is looking to expand its UK team. With decades of heritage and a strong reputation for quality products, the business has experienced significant growth in recent years following substantial investment. This is an exciting time to join a forward-thinking organisation that combines innovation with a collaborative and supportive culture.What You Will Be DoingWorking as part of a busy internal sales team, you will play a key role in driving sales and delivering excellent customer service:Identifying opportunities to increase customer spend and fill product gapsBuilding strong relationships to encourage repeat businessManaging inbound calls and responding to customer enquiriesProcessing orders, returns, and pro formas accuratelyProviding pricing, stock, and delivery informationHandling customer queries and complaints in a professional mannerWorking towards individual and team KPIs and sales targetsWhat You Will Need to SucceedPrevious experience in customer service or internal salesStrong sales mindset with a proactive approachExcellent communication skills (written and verbal)Confident telephone manner with a customer-first attitudeAbility to multitask and prioritise in a fast-paced environmentStrong IT skills, including Microsoft OfficeQuick to learn new systems and processesA team player who can also work independentlyBenefits£28,500 base salaryQuarterly bonus scheme (up to 5% per quarter / 20% annually)25 days holiday plus bank holidaysHybrid working (2 days from home after probation)Free on-site parking6% employer pension contributionLife insurance (4x salary)Ongoing training, support, and career developmentWhat to do nowPlease apply now with your most up to date CV, and I will get back to you as soon as I can, thanks!