Customer Service Representative

Company Description Hello World Kids is dedicated to making coding education easy, engaging, and widely accessible for children. Recognizing coding as an essential skill, the company focuses on integrating it early into the educational journey. Hello World Kids owns and operates HelloCode.me, a full-featured, interactive, multilingual online platform where kids can learn and practice coding. The platform is designed to support diverse learners with practical activities and smart tools that build real-world coding skills. Team members contribute directly to empowering the next generation of young programmers.Role Description The Customer Service Representative is a full-time, on-site role based in Saudi Arabia. In this position, the representative responds to customer inquiries via phone, email, chat, and other channels, providing clear information about Hello World Kids’ products and services. Daily tasks include resolving issues, guiding users through HelloCode.me features, tracking and documenting support interactions, and escalating complex cases when necessary. The role also involves monitoring customer feedback, supporting account setup and basic troubleshooting, and collaborating with internal teams to improve customer experience. The representative is expected to maintain a professional, empathetic approach, ensuring timely and accurate support for learners, parents, and partners.QualificationsSaudi national.Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.0–1 year of experience in customer service, customer support, or a similar role.Strong communication and interpersonal skills.Ability to respond to customer inquiries professionally and follow up effectively.Good organizational and coordination skills.Proactive, responsible, and customer-focused.