Customer Service Representative

Interamerican Bank is looking for a Customer Service Representative to provide exceptional service, assist customers with transactions, and promote banking products. As a Customer Service Representative, you will be responsible for processing customer transactions, maintaining accounts, and identifying financial solutions tailored to each client’s needs. This role requires strong communication skills, attention to detail, and the ability to cross-sell banking products and services.Job Requirements:Minimum of 12 months of related experience or a combination of experience and trainingStrong organizational skills and computer proficiencyExcellent communication and interpersonal skills with a team-player attitudeAbility to assess customer needs and recommend suitable banking productsAbility to prioritize tasks and meet deadlinesBilingual (English & Spanish) requiredStrong sales-oriented personality with a professional demeanorUnderstanding of federal and state financial institution regulations (BSA/Compliance, Reg. E, Reg. CC, etc.)Key Responsibilities:Process customer transactions accurately and efficientlyOpen and maintain personal and business accountsEducate customers about banking products and servicesCross-sell financial products to meet sales goalsEnsure compliance with banking regulations and internal policiesProvide exceptional customer service and resolve inquiriesAssist with wire transfers and safe deposit box processingFollow up with customers to build long-term relationships