Customer Service Representative

Customer Service Executive – CCU RL (Email & Chat Support)Company: Kotak Mahindra BankEmployment Type: Full-Time | Direct PayrollAbout the RoleKotak Mahindra Bank is hiring Customer Service Executives to handle customer queries through Email and Chat Support. The role involves providing accurate information, resolving customer concerns, and ensuring a smooth customer experience.Key ResponsibilitiesHandle customer queries through email and chat.Resolve customer issues professionally and within timelines.Provide information related to retail banking products and services.Maintain high customer service standards.Follow company policies and process guidelines.Ensure accurate and timely responses to customers.EligibilityEducation: Graduation mandatory (Any Stream)Experience: Experienced candidates preferredCommunication: Good written and verbal English communicationCTC: Up to ₹4.50 LPA, based on interview performanceWorking ScheduleShift: Rotational day shifts between 7:00 AM–8:00 PMShift Duration: 9 hours including breaksWeekly Off: 8 rotational week-offs per monthMust be flexible to work on weekends and public holidays as per business requirements.Contact More details (Call /WhatsApp)HR Dhanashri - 9923656681