Customer Service Representative

Customer Service RepresentativeLabel & Flexible Packaging / Label Traxx Experience RequiredPay: $24.00-$28.00 per hourJob Type: Full-timeSchedule: Monday–Friday, 8:00 AM–5:00 PMLocation: Anaheim, CA – In PersonPLEASE READ BEFORE APPLYINGWE ARE ONLY SEEKING CANDIDATES WITH CUSTOMER SERVICE EXPERIENCE IN THE LABEL AND/OR FLEXIBLE PACKAGING INDUSTRY. WORKING KNOWLEDGE OF LABEL TRAXX FOR BOTH CSR AND ESTIMATING FUNCTIONS IS REQUIRED.If you do not have direct label/flexible packaging industry experience AND working knowledge of Label Traxx, please do not apply.We are a rapidly growing label and flexible packaging manufacturer in Anaheim, CA seeking an experienced Customer Service Representative to join our team. This is not an entry-level CSR position. The ideal candidate will already have experience working within the label and/or flexible packaging industry and be comfortable using Label Traxx to manage customer orders, projects, and estimates.Required Qualifications-             Customer Service experience within the label and/or flexible packaging industry – REQUIRED-             Working knowledge of Label Traxx – REQUIRED-             Experience using Label Traxx for CSR/order processing – REQUIRED-             Experience with estimating in Label Traxx – REQUIRED-             Knowledge of labels, flexible packaging, materials, tooling, and manufacturing processes-             Strong attention to detail and organizational skills-             Excellent written and verbal communication skills-             Ability to manage multiple custom orders and projects in a fast-paced environment-             Dependable, responsible, and reliable attendance-             Proficient in Microsoft Office-             Responsibilities-             Customer service and account management-             Label Traxx order entry and processing-             Estimating-             Label and tool engineering-             Managing custom label and flexible packaging orders-             Project management-             Vendor interactions and purchasing-             Material identification-             Spreadsheet creation, data collection, and tracking-             Document processing and filing-             RMA and complaint management-             Coordinating with sales, production, purchasing, and other departments-             Fielding incoming customer calls and inquiriesBenefits-             401(k)-             Health insurance-             Dental insurance-             Vision insurance-             Paid time off-             Advancement opportunitiesPlease only apply if you meet the required industry and Label Traxx experience listed above. Previous experience and references will be verified.