Customer Service Representative

Company Description Best Yet Express Incorporated (BYX) is an asset-based freight transportation company that has provided reliable shipping solutions since 1978. Operating a fleet of 53-foot trailers and straight trucks with lift gates, BYX specializes in both Trailer Loads (TL) and Less than Trailer Load (LTL) distribution. The company owns its fleet and offers cross-docking plus short- and long-term storage in a modern, fully racked warehouse in the Los Angeles, CA area. BYX leverages advanced technology for real-time tracking, quotes, and bookings to deliver efficient, transparent service. As a family-owned business, BYX emphasizes professionalism, personal service, and long-term relationships with a diverse clientele ranging from small businesses to Fortune 100 and Fortune 500 companies.Role Description The Customer Service Representative is a full-time, on-site role based in the Los Angeles Metropolitan Area. This position is responsible for responding to customer inquiries via phone, email, and online platforms, providing accurate information on shipments, rates, and services. The role includes tracking and updating shipment status, resolving issues, coordinating with operations and warehouse teams, and ensuring timely communication with customers. The representative will maintain customer records, process orders and booking requests, and follow up to ensure high levels of satisfaction. This role also contributes to continuous improvement by identifying recurring issues and suggesting solutions that enhance the overall customer experience.QualificationsStrong customer-focused skills, including Customer Service, Customer Support, and Customer Experience.Ability to promote and maintain high Customer Satisfaction in a fast-paced transportation or logistics environment.Effective communication skills, both verbal and written, with a professional and courteous demeanor.Solid organizational and multitasking abilities, with attention to detail and accuracy in data entry.Comfort with using transportation management systems, CRM tools, and standard office software.Prior experience in freight, logistics, or warehousing support is preferred but not required.High school diploma or equivalent; additional education or training in business, logistics, or related fields is a plus.Ability to work on-site in the Los Angeles Metropolitan Area and collaborate effectively with cross-functional teams.