Customer Service Representative

Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations across North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets to deliver consistent, high-quality service. Its integrated solutions are powered by advanced technology, strong operational strategies, and a focus on continuous improvement and innovation. Team members join a dynamic environment that emphasizes learning, performance, and client satisfaction.Role Description The Customer Service Representative will handle inbound and outbound customer interactions, including responding to inquiries, resolving issues, and providing accurate information about products and services. Responsibilities include documenting customer interactions, updating account information, and following established procedures to ensure service quality and adherence to client standards. The role involves collaborating with team members, escalating complex cases when necessary, and meeting performance metrics such as response time, quality scores, and customer satisfaction. This is a full-time, on-site position based in Maadi, QLD, requiring flexibility to work shifts as needed to support business operations.Qualifications Strong customer service and communication skills, including active listening, clear verbal and written communication, and a customer-focused mindset.Problem-solving and conflict resolution abilities, with the capacity to handle difficult interactions professionally and maintain composure under pressure.Comfort with using computer systems, CRM tools, and basic office applications, along with the ability to learn new platforms quickly.Attention to detail and organizational skills to accurately document interactions, follow processes, and manage multiple tasks efficiently.Ability to work on-site in Maadi, QLD, in a full-time capacity, collaborate within a team environment, and adapt to changing client requirements.Previous experience in customer service, contact center, or BPO environments is beneficial; multilingual abilities are a plus.High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an advantage.