Customer Service Representative

RESPONSIBILITIES:Work as a liaison between the Project Managers, Project Coordinators, Program Manager,Operations and SalesData entry: Sales orders and RMA processing, etc.Maintaining database and filing system.Coordinate’s problem resolution and timely follow-up either verbally or in writing with a desire to ensure customer satisfaction.Respond timely to inquiries from internal request or emailsComplete weekly reports for repair order status.Invoicing Complete month end reportPhone support on the Customer Service queue line.Additional tasks as needed. QUALIFACTIONS AND REQUIREMENTSAbility to work in a team setting.Excellent verbal, written, and mathematical skills.Must be a self-starter; reliable and have excellent work ethic.Working knowledge in the use of Microsoft Excel & Word.Data entry skills - typing speed 50+ wpm.ISO 9000 experience desirable.Previous experience with order entry and quoting process with confidence.At least 1 year of Customer Service experience.Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Associates Degree or equivalent preferred.High School Diploma or GED equivalent required.This job description is a summary of essential and generally expected tasks and responsibilities. Additional tasks, duties, and responsibilities may be required and the same may change at any time with or without notice.