Customer Service Representative

Job Title: CSR / Client Account Relationship ManagerLocation: Onsite – Santa Ana, CA 92705Schedule: Mon – Fri, 8:00 AM – 5:00 PMPay: $23.00 / hourPosition OverviewWe are looking for a Client Account Relationship Manager in Santa Ana, CA. This is not a call center role, but a high-touch account management position focused on guiding clients through a long-term timeshare cancellation process (up to 24 months).Key ResponsibilitiesClient Advocacy: Act as the main point of contact throughout the client lifecycle.Proactive Outreach: Provide regular status updates and support via phone and email.Professional Writing: Draft formal emails, letters, and handle client documentation.Account Tracking: Maintain detailed records of client interactions and milestones in our CRM.Problem Solving: Identify case roadblocks and coordinate with internal teams to resolve issues.QualificationsExperience: Background in Account Management, Client Relations, or high-touch customer service.Technical Skills: Proficient in MS Outlook and Word; CRM experience is a plus.Communication: Excellent written and verbal communication with professional etiquette.Organization: Strong ability to manage multiple client accounts effectively.