Customer Service Representative

J&T Express is looking for qualified and motivated Customer Service Agents to join our team in Saudi Arabia.

Requirements

• Saudi nationality
• Minimum one year of experience in a call center or customer service role
• Fluency in both Arabic and English
• Strong communication and problem-solving skills
• Ability to work effectively within a teamKey

Responsibilities

• Answering customers’ calls and inquiries professionally
• Handling complaints and resolving customer issues efficiently
• Following up on customer requests until resolution
• Providing accurate information about shipments and services
• Recording and updating customer interactions in the system
• Coordinating with relevant departments when necessary
• Maintaining a high level of customer satisfaction