Customer Service Representative

Company Description Nica Container Freight Line Inc. is an asset-based drayage carrier serving the Los Angeles/Long Beach and Houston port markets. Every container is moved by NICA drivers using NICA-owned equipment, ensuring direct control and reliable service without intermediaries. The company operates a large fleet of trucks supported by dedicated drivers, company owned chassis, gensets, yard space, a reach stacker, and an onsite mechanic, enabling handling of a wide range of loads. Core services include port drayage, container flips, and yard storage, backed by more than a decade of experience in the port terminals.Role Description The Customer Service Representative is a full-time, on-site role based in Torrance, CA. This role focuses on supporting customers with drayage and freight inquiries, including rate quotes, shipment status, and service options. Daily tasks include answering calls and emails, updating customers on container movements, coordinating with dispatch and operations teams, and accurately entering information into our internal TMS systems. The representative will help resolve service issues, monitor customer satisfaction, and maintain clear documentation of interactions and load details. The role also involves working closely with port and yard operations to ensure timely communication and a positive customer experience.QualificationsAbility to deliver high-quality Customer Service and maintain strong Customer Experience throughout the shipment lifecycle.Experience in Customer Support roles, including handling inquiries, resolving issues, and managing follow-ups.Focus on Customer Satisfaction with a track record of building trust and long-term relationships.Prior experience working as Customer Service Representatives or in similar front-line customer-facing positions.Strong verbal and written communication skills, with professional phone and email etiquette.Detail-oriented with the ability to manage multiple shipments, deadlines, and systems simultaneously.Familiarity with transportation, logistics, or port operations preferred; drayage experience is a plus.Basic computer proficiency and ability to learn dispatch or transportation management software.High school diploma or equivalent required; additional education in business, logistics, or related fields is beneficial.Ability to work on-site in Torrance, CA, in a fast-paced environment and collaborate with operational teams.