Customer Service Representative

Job ID: 528618CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.Job SummaryThis person will be responsible for promptly addressing customer inquiries, providing feedback to business units, data entry, and answering questions/concerns in a timely and professional manner. This is an entry level position (1+ years’ minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.Job LocationThis position will be based out of our location in Littleton, CO.Job ResponsibilitiesProcess and support customers’ inquiries related to their dedicated marketAnswer calls and handle email inquiries; providing courteous, timely, and effective customer serviceInform customers of the status of their orders, advising them of any changesComply with company attendance standardsCoordinate effectively with transportation, planning, engineering, and sales.Follow up on inquiries for customer issue resolution and product design; process escalations when neededCoordinate with different departments to resolve customer’s requests in an effective mannerManage and process small customer ordersCharacteristics of the Successful Candidate IncludeStrong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative styleEffective Team Player with the ability to work independentlyEnergetic, able to provide and receive feedbackA willingness to take instruction and be accountable for their dutiesSkilled user in MS Office programs (NetSuite a plus)Customer focused; dedicated to meeting the expectations of internal and external customersAble to organize and prioritize work in an effective mannerAble to deal with client escalations in a respectful and effective mannerHas a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.Job Requirements1+ years Customer Service in an office environmentExperience working in manufacturing or logistics is preferredExcellent interpersonal and oral/written communicationComfortable user of Microsoft ExcelDetail oriented, with the ability to multi-taskDemonstrated ability to work calmly in a fast-paced team environmentWilling to be adaptable & flexible in our ever-changing work environmentCompensationThis role has a range of $30-$32/hr + 5% annual bonusVacation hours of two weeks per yearSick leave benefits up to 56 hours per annum401k planShort-term and long-term disability benefits11 paid holidays per yearAnnual community volunteer paid dayWhat CRH Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsAn inclusive culture that values opportunity for growth, development, and internal promotionAbout CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!CRH Americas Building Products (ABP), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/DisabilityCRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.