Customer Service Representative

JOB DESCRIPTIONJob Title: Customer Service Representative

Department: Customer Service / Property Management

Location: SharjahSalary: AED 4,000Nationality: Arabic-speaking candidate preferredIndustry: Real Estate / Property LeasingJob PurposeTo provide professional and responsive customer service to tenants and clients, handle inquiries and requests, follow up on complaints and property-related issues, and ensure a smooth and positive customer experience throughout the tenancy period.Key AccountabilitiesHandle daily inquiries from tenants and clients through phone, WhatsApp, email, and other communication channels.Respond to customer requests professionally and within the required time.Follow up on tenant complaints, maintenance requests, and service issues until resolution.Coordinate with property management, maintenance, leasing, and other internal teams to resolve customer concerns.Maintain accurate records of customer requests, complaints, follow-ups, and resolutions.Assist tenants with general inquiries related to tenancy, contracts, payments, move-in/move-out procedures, and property services.Follow up with tenants regarding required documents, contract renewals, and other tenancy-related matters.Escalate unresolved or urgent issues to the concerned manager.Maintain good relationships with tenants and ensure high levels of customer satisfaction.Support the team with administrative and customer service tasks as required.General ResponsibilitiesMaintain professional communication with customers at all times.Ensure all customer requests are properly recorded and followed up.Handle difficult customers and complaints calmly and professionally.Maintain confidentiality of customer and company information.Follow company policies, procedures, and service standards.Prepare basic reports and updates related to customer requests and complaints.Perform other duties related to customer service and property management as assigned.Skills RequiredExcellent communication and interpersonal skills.Fluent Arabic and good English communication skills.Strong customer service and problem-solving skills.Good follow-up and coordination skills.Ability to handle multiple requests and priorities.Professional telephone and WhatsApp communication.Good knowledge of MS Office and basic computer applications.Organized, patient, and customer-focused.Ability to work under pressure and meet deadlines.Qualification & ExperienceA bachelor's degree or relevant diploma is preferred.1–3 years of experience in Customer Service, Property Management, Real Estate, Leasing, or a related field Experience is preferred.Experience dealing directly with tenants or customers is an advantage.KPIsCustomer satisfaction and service quality.Response time to customer inquiries and complaints.Timely follow-up and closure of customer requests.Accuracy of customer records and follow-up reports.Number of unresolved or escalated complaints.Professionalism and communication quality.Compliance with company procedures and service standards.