Customer Service Representative

Customer Service Representative – HealthcareRemote / Work From Home - But must be local to one of the following offices: Pittsburgh, PA; Wilmington, DE; Camp Hill, PA; or Parkersburg, WV. Must reside within a 45-minute commute from the office.We are seeking professional, empathetic, and customer-focused Customer Service Representatives to support members and healthcare providers in a high-volume call center environment.This is a fast-paced, high-energy position ideal for someone who communicates well, enjoys helping others, and can confidently manage customer conversations while providing accurate and compassionate service.What You'll DoReceive inbound calls from both members and healthcare providersAssist callers with questions regarding claims status, eligibility, benefits, and related healthcare informationNavigate multiple computer systems while actively assisting callersProvide professional, accurate, and empathetic customer serviceEffectively manage and guide conversations while maintaining a positive caller experienceAdapt quickly to changing information, procedures, and prioritiesUtilize the Avaya phone system; training will be providedWhat We're Looking ForHigh school diploma or GED requiredPrevious customer service experience requiredCall center experience strongly preferredHealth insurance or healthcare call center experience is a plusStrong computer skills and ability to navigate multiple systemsExcellent verbal communication and active listening skillsAbility to demonstrate empathy while maintaining control of the conversationProfessional, dependable, and comfortable working in a high-volume environmentBilingual Spanish-speaking candidates are strongly encouraged to applyScheduleCandidates must be available to work any shift between 8:00 AM and 8:00 PM and must be open to working the 11:30 AM–8:00 PM daily shift.Interested in a remote healthcare customer service opportunity where you can make a difference for members and providers? We'd like to hear from you.