Customer Service Representative

Job Details Role- Customer Service RepresentativeProcess- voice processSkill- Us HealthcareShift- US Shift, Night ShiftJob Link- https://r.ripplehire.com/s/dcxUGApplicants can register using above link for better reachContact person - Deeksha, Email ID - tsri.panideeksha@mphasis.comCustomer Service RepresentativeThe Customer Service Representative supports healthcare providers by answering calls, emails, and voicemails, and resolving questions related to benefits, eligibility, authorizations, and claims. The role focuses on delivering accurate, professional, and courteous service while following company guidelines.Key Duties:Handle inbound/outbound provider communicationsResearch and resolve issues using multiple systemsEscalate and follow up on unresolved inquiriesMaintain professionalism with all customers and coworkersMeet quality and performance standardsAttend required training sessions

Requirements

High school diploma or equivalent18–24 months of call center experience (healthcare preferred)Strong communication, organization, and computer skillsAbility to multitask in a fast-paced environmentKnowledge of Medicare or claims is a plusFlexible scheduling availabilityWork Environment:Office-based role with moderate workload and deadlines.