Customer Service Representative

About Us:WasteTrade.com is a dynamic and innovative platform revolutionising the waste managementand recycling industry. Our mission is to connect businesses and streamline the trade of wastematerials globally. As a rapidly growing company, we seek a highly motivated Customer ServiceRepresentative to serve as the face of WasteTrade by handling inquiries, resolving issues andcontributing to our continued success. About the jobLondonWant to build a stronger, more sustainable future and cultivate your career?Join WasteTrade.We ‘re looking for a highly motivated, customer–focused individual to join our team as a Customer Service Representative.This position offers a permanent contract with a 6-month probation. Key responsibilities: Customer Communication:· Proactively reach out to customers to address inquiries, provide assistance and gatherfeedback.· Conduct after-sales performance calls to ensure satisfaction and identify areas ofimprovement. Support:· Assist users with the registration process, guiding them through any necessary steps andtroubleshooting issues that arise.· Facilitate onboarding new customers, ensuring they have all the necessary information andresources to make the most of our products, services, and marketplace. Customer Relationship Management:· Build and maintain strong relationships with customers, fostering growth and trust.· Update and manage CRM SalesForce: assist in generating reports and sales and marketingcampaigns.· Manage in-bound leads; Live Chat, Sell page forms and distribute quality prospects usingSalesForce· Manage the LinkedIn presence and respond to enquiries· Manage all email enquiries that come in Documentation and Reporting:· Maintain accurate records of customer interactions and feedback in the company’sdatabase.· Generate reports on customer service metrics and performance indicators, providinginsights and recommendations for improvement.

Qualifications

· Excellent Knowledge of English and or (Spanish, French, Italian, German, Polish)· Strong organisational and time management skills, with the ability to prioritise tasks effectively and meet deadlines.· Ability to work independently as well as collaboratively within the Sales and Operations· Analytical and systematic approach· Strong verbal communication skills with a warm and polite manner BenefitsMarket conform salaryComprehensive health insurance and other benefitsOpportunities for professional development and career advancementWasteTrade.com is committed to diversity and equal opportunity. We encourage candidatesfrom all backgrounds to apply.