Customer Service Representative

Job Description

CUSTOMER SERVICE REPRESENTATIVE (CSR)Why This Role MattersOur customers trust us with work that represents their brands, their missions, and their deadlines. As the primary in-house representative for your assigned accounts, you ensure that their projects move smoothly from concept to completion. Your ability to communicate clearly, anticipate needs, and keep details aligned strengthens customer confidence and supports the quality work our teams produce every day.Position OverviewYou’ll manage a portfolio of customers and guide their projects from initial request to final delivery. Success in this role means keeping information accurate, timelines realistic, and communication consistent—while anticipating needs and resolving challenges with clarity and care.What You’ll Achieve

• Champion customer experience by ensuring every project progresses smoothly, transparently, and in alignment with expectations.
• Support project accuracy and quality through clear job specifications, effective coordination, and thoughtful follow-through.
• Strengthen internal collaboration by communicating needs, constraints, and updates that keep teams connected and productive.
• Enhance operational clarity by maintaining accurate records, job changes, and final billing details.
• Identify opportunities for improvement in processes, communication, and workflow.Skills and Strengths That Help You SucceedWe invite candidates with a variety of experiences to apply. Print knowledge is a plus but not required—we will train the right person.Helpful strengths include:
• Strong, respectful communication
• Ability to manage multiple priorities with attention to detail
• Problem-solving mindset and steady follow-through
• Comfort working independently and within a team
• Proficiency with Microsoft 365 suite; willingness to learn new tools
• Ability to learn color, print, and production conceptsNice-to-have but not required:
• Experience in customer service, account coordination, or project management
• Familiarity with Adobe tools or print workflowsReports to: Sales ManagerJob Type: Full-Time, Exempt, On-Site