Customer Service Representative

Company: Stargate Building Solutions LLCLocation: Dubai, UAEJob Type: Full-timeSalary: AED 1,800/month + company-provided accommodation and transportKey ResponsibilitiesRespond to customer inquiries via WhatsApp and phone in a timely, professional, and friendly mannerHandle new bookings, confirm appointment details, and manage the scheduling calendar in coordination with the cleaning teamFollow up with customers regarding recurring visits, special offers, and service satisfactionMaintain accurate records of bookings, customer details, and service historyAddress customer concerns or complaints promptly and escalate issues to management when neededCoordinate with field teams to ensure appointments run on time and any changes are communicated clearlySupport with basic administrative tasks related to customer accounts and service trackingRequirementsExcellent spoken and written English is essentialSri Lankan candidates encouraged to apply, reflecting our current team compositionPrior experience in customer service, coordination, or a similar role preferredStrong communication and interpersonal skillsComfortable using WhatsApp Business, basic scheduling tools, and general office softwareWell-organized, reliable, and able to multitask in a fast-paced environmentA positive, customer-first attitude