Customer Service Representative

Job Title: Customer Experience Advisor (Fresher & 6 + months Experience)Location: Hyderabad, Telangana

Department: Operations (International Chat Process & Voice Process)Report To: Team LeaderRole Overview: Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.

Key Responsibilities

Handle queries on chat, Email and Calls as per processDeliver consistent, high-quality customer experience in every interactionResolve concerns efficiently; escalate complex issues as requiredFollow SOPs, maintain accurate documentation, and adhere to schedule & quality standardsRequired Skills and Qualifications:Undergraduate or Graduate (with no pending backlogs)Strong communication skills (verbal & written)Excellent typing speed for chat Process (40 WPM with 90% accuracy)Manage multiple customer interactions while ensuring a positive experienceAccurately capture customer details and resolve issues with precisionRequirement: Willingness to work in night shifts & rotational shifts