Customer Service Representative

Job Title: Customer Support Associate – International Voice ProcessDomain: Fintech

Location: GurugramAbout the RoleWe are looking for dynamic and customer-focused individuals to join our team as Customer Support Associates for an International Voice Process.

This role is ideal for candidates who thrive in a fast-paced BPO environment and are passionate about delivering exceptional customer experiences.Key ResponsibilitiesHandle inbound and outbound customer interactions via voice channelsUnderstand customer concerns and provide prompt, accurate resolutionsDeliver high-quality service while maintaining professionalism and empathyAdhere to defined process guidelines and quality standardsAccurately document all customer interactions and updatesEligibility CriteriaGraduate freshers are welcome to applyExperienced candidates from International Voice BPO (Fintech) processes are preferredExcellent verbal communication skills in EnglishStrong problem-solving abilities with a customer-first approachWork Schedule5 working days per week2 rotational weekly offsRotational shifts based on business requirementsHow to ApplyInterested candidates can share their CV via WhatsApp:Contact Person: HR Khushboo SethiContact Number: 7738035291