Customer Service Representative

General Tank Containers is a growing international logistics company specializing in ISO tank container transportation for the chemical and gas industry. We work with manufacturers, shipping lines, trucking companies, customs brokers, and logistics partners to ensure the safe and efficient movement of products across global supply chains.We are seeking a Customer Service Representative to serve as a key point of contact for customers, supporting daily logistics operations and ensuring a high level of service throughout the shipment lifecycle.ResponsibilitiesServe as the primary contact for customers regarding shipment status, documentation, and service requestsCoordinate with customers, carriers, overseas partners, and internal teams to support transportation activitiesMonitor shipments and provide timely updates to customersPrepare and maintain shipping documentation, invoices, and operational recordsResolve customer questions, service issues, and shipment-related concerns in a professional and timely mannerSupport order processing, booking coordination, and logistics operationsMaintain accurate records and ensure customer information is up to dateBuild strong customer relationships through responsive communication and problem solvingCollaborate closely with Operations, Sales, and Finance teams to deliver an exceptional customer experienceQualificationsAssociate's or Bachelor's degree preferredExperience in customer service, logistics, freight forwarding, transportation, supply chain, or a related fieldStrong communication and interpersonal skillsCustomer-focused mindset with the ability to manage multiple prioritiesStrong attention to detail and organizational skillsProficiency with Microsoft Office and general business softwareAbility to work effectively in a fast-paced team environmentPreferred QualificationsExperience in freight forwarding, international logistics, import/export operations, or transportationFamiliarity with shipping documentation and customer account supportExperience working directly with customers in a service-oriented environmentWhy Join Us?Competitive compensationOpportunity to work in a growing international logistics businessExposure to global supply chain and transportation operationsCollaborative and supportive team environmentCareer growth and development opportunities