Customer Service Representative

Join Resolv.Global as an Entry-level Customer Service Representative and be the first point of contact for our valued customers. Help us enhance customer satisfaction by addressing inquiries and providing quick and accurate solutions.

Responsibilities

Respond to customer queries via phone, email, and chat promptly.Maintain a positive and professional demeanor during all interactions.Document customer interactions and update records in our system.Collaborate with team members to resolve complex issues.Provide feedback on the efficiency of the customer service process.Identify and escalate priority issues to the appropriate channels.

Requirements

High school diploma or equivalent.Strong communication and interpersonal skills.Ability to work in a fast-paced environment.Basic computer skills and familiarity with CRM systems.Previous customer service experience is a plus, but not required.Strong problem-solving skills and attention to detail.