Customer Service Representative

About Reynaers Middle EastReynaers Middle East is part of Reynaers Group, a leading international specialist in the development, distribution and commercialisation of innovative and sustainable aluminium building solutions.With a strong international presence and a growing business across the Middle East, we are looking for a Customer Excellence Representative to strengthen our commercial team in Dubai.Your MissionAs a Customer Excellence Representative, you will be a central point of contact for our customers, supporting them with commercial and operational requests and ensuring that their questions are followed up quickly and professionally.You will work closely with Sales, Finance, Engineering, Pricing, Logistics, Marketing, Delivery and other internal teams to bring together the right information and provide customers with clear and accurate answers.The role combines customer service, commercial support, quotation management and internal coordination.Your ResponsibilitiesAct as a central contact for customers for day-to-day commercial and operational requests.Understand customer needs and coordinate internally to provide the right response and solution.Prepare and issue quotations, Proforma invoices based on Engineering designs, technical specifications and agreed pricing.Follow up customer enquiries and quotations and ensure timely responses.Coordinate with Engineering, Pricing, Logistics, Marketing, Delivery and other back-office departments to centralize and consolidate relevant information.Communicate clearly with customers regarding quotations, product availability, lead times, delivery information and other commercial topics.Support Sales teams, Sales Managers in managing customer requests and opportunities.Ensure accurate and timely entry and follow-up of customer and quotation information in our systems.Proactively identify potential issues and coordinate with the relevant teams to find solutions.Contribute to improving processes and creating a consistent and seamless customer experience.Build positive and professional relationships with customers and internal stakeholders.Your ProfileYou hold a Bachelor's degree in Business Administration, Commerce, Marketing or a related field.You have an initial experience in customer service, sales support, inside sales, commercial administration or a similar role.You are customer-oriented and enjoy finding practical solutions to customer requests.You are commercially minded and comfortable working with quotations, prices and commercial information.You are organized and able to manage multiple requests and priorities at the same time.You are proactive, positive and comfortable taking ownership of your responsibilities.You communicate clearly and effectively and can work with different stakeholders across the organization.You have a good affinity with technical products and are willing to learn about aluminum systems and solutions.Excellent phone etiquette and excellent verbal, written, and interpersonal skillsYou are fluent in English. Arabic is an advantage.You are comfortable using Microsoft Office and business systems such as CRM or ERP platforms.Experience in aluminum, construction, building materials or another technical B2B environment is an advantage.What We OfferAn international and multicultural working environment.The opportunity to develop your commercial and customer-management skills within a global organization.A role with strong interaction across Sales, Engineering, Logistics, Pricing, Marketing and other functions.A dynamic environment where initiative, collaboration and customer focus are valued.The opportunity to contribute directly to the continued growth and development of Reynaers Middle East.At Reynaers, we believe that open and proactive collaboration leads to better results. If you enjoy working with customers, connecting people and information, and finding solutions, we would be happy to hear from you.

Location: Dubai, UAEEmployment type: Full-time