Customer Service Representative

Customer Service Representative / Appointment Scheduling SpecialistExpress Employment Professionals is recruiting on behalf of our client, a growing home services organization, for a Customer Service Representative / Appointment Scheduling Specialist.This is an excellent opportunity for a customer-focused professional who enjoys speaking with people, managing a high volume of inbound inquiries, and helping drive business growth through exceptional customer engagement. The primary focus of this role is converting online inquiries and inbound leads into scheduled appointments for the outside sales team while delivering a best-in-class customer experience.Position OverviewAs the first point of contact for prospective customers, you will manage inbound calls, website inquiries, emails, and follow-up communications. You will play a critical role in scheduling appointments, maintaining accurate customer information, and ensuring a seamless customer journey from initial inquiry through project completion.This is a full-time, on-site position in a professional office environment.Key ResponsibilitiesLead Management & Appointment SchedulingRespond to inbound calls, website inquiries, emails, and customer requests promptly and professionallyContact new leads generated through the company website and marketing campaignsSchedule appointments for outside sales representatives and confirm customer availabilityMake outbound calls to follow up on inquiries and maintain engagement with prospective customersSend appointment confirmations, reminders, and scheduling updatesTrack customer interactions and update CRM systems accuratelyCustomer Service & CommunicationServe as the primary point of contact for prospective and existing customersAnswer questions regarding appointments, project timelines, services, and general inquiriesProvide friendly, professional, and solution-oriented customer supportHandle customer concerns with empathy and escalate issues when appropriateMaintain consistent communication via phone, email, and text messagingAdministrative SupportMaintain accurate customer records and documentation in company systemsPrepare and distribute customer-facing documents as neededPerform data entry and ensure all information is complete and up to dateAssist with reporting, tracking key performance indicators, and other administrative projectsSupport daily office operations and branch activitiesCustomer Follow-Up & RetentionConduct post-service follow-up communicationsRequest customer reviews and feedbackRe-engage unconverted leads and maintain follow-up schedulesSupport customer retention and referral initiativesQualificationsRequiredHigh school diploma or GED1+ years of customer service, call center, scheduling, sales support, or administrative experienceStrong verbal and written communication skillsProfessional and engaging phone presenceExcellent organizational and time-management abilitiesAbility to multitask in a fast-paced environmentProficiency with Microsoft Office and CRM platformsStrong attention to detail and data accuracyPreferredPrevious call center, inside sales, appointment setting, customer contact center, or home services experienceExperience using Salesforce, ServiceTitan, or comparable CRM systemsBilingual English/Spanish skills are a plusExperience managing high-volume inbound leadsCompensation & BenefitsCompetitive hourly pay based on experiencePerformance-based bonus and incentive opportunitiesMedical, dental, and vision insurance401(k) with company match/contributionsPaid time offComprehensive paid trainingCareer advancement opportunities with a growing organizationScheduleFull-timeMonday through FridayOccasional Saturday availability during peak business periodsOn-site office environmentWhy Apply?This role is ideal for someone who enjoys customer interaction, thrives in a fast-paced call center environment, and takes pride in turning inbound inquiries into scheduled appointments. If you are highly organized, customer-focused, and looking for a long-term opportunity with growth potential, we'd love to hear from you.