Title: Customer Service Representative
Location: Austin, TXWork Type: On-siteKey ResponsibilitiesHandle inbound calls, emails, voicemails, and walk-in customersProcess payments and customer transactionsMaintain and update customer account recordsResolve customer issues by:Identifying problemsProviding solutionsFollowing up for resolutionProvide product/service informationMeet productivity, quality, and schedule adherence standardsSupport overall customer service center operationsRequired Skills & CompetenciesStrong communication skills (phone, written, verbal)Excellent customer service & interpersonal skillsAbility to:Handle difficult customersMultitask in a fast-paced environmentWork independently and in teamsStrong attention to detail and organizationGood computer skills (Microsoft Office)Empathy, patience, and active listeningEducation & ExperienceHigh school diploma or GED required1+ year customer service experience (required)Call center experience (preferred)Bilingual Spanish Required