Customer Service Representative

Company Description Flamingo BPO Technology Solutions Ltd., operating as Flamingo Infinite, is an innovation-driven outsourcing company focused on transforming how businesses operate and grow globally. Guided by a leadership team with deep industry experience, the company combines strategic vision, cutting-edge technology, and expert talent to deliver tailored solutions. Flamingo Infinite provides a wide range of services, including contact center operations, process and field services, technology solutions, digital marketing, staffing, HRMS software, executive search, legal services, and advisory and consulting. Serving both Indian and international clients, the company supports organizations seeking domestic outsourcing, expansion into India, overseas growth, or global outsourcing strategies. Team members join a culture that values progress, client satisfaction, and empowering businesses with tools and resources to succeed.Role Description This is a full-time, on-site Customer Service Representative role based in Navi Mumbai. The Customer Service Representative will handle inbound and outbound customer interactions via phone, email, chat, or other channels, ensuring timely and accurate responses. Responsibilities include resolving customer inquiries and issues, providing product or service information, and documenting interactions in internal systems. The role also involves maintaining high customer satisfaction, escalating complex cases when needed, and following established processes and quality standards. Team members will collaborate with supervisors and colleagues to improve customer experience, meet performance targets, and support continuous process improvement.Qualifications Ability to deliver strong Customer Service and maintain high Customer Satisfaction.Experience in Customer Support and handling Customer Experience across multiple channels.Background working as Customer Service Representatives or in similar customer-facing roles.Clear and professional verbal and written communication skills.Strong problem-solving abilities and attention to detail.Comfort working in a fast-paced, target-driven environment.Basic computer proficiency and experience with CRM or customer support tools.Ability to work on-site in Navi Mumbai and collaborate effectively in a team setting.Prior experience in BPO, contact center, or outsourcing environments is an advantage.Minimum educational qualification: high school diploma; a bachelor’s degree is preferred.