Customer Service Representative

Company Description ADDEV Materials is an international mid-sized company founded in 2006, with around 800 employees across 15 industrial plants in Europe, North America, and Asia, and headquarters in Lyon, France. The company focuses on three main activities: chemicals and consumables for aerospace and defense, adhesives and tapes for mobility, industry, and healthcare, and technical films, fibers, and electrical insulatives for power and electronics. ADDEV Materials is dedicated to converting industrial challenges into sustainable material solutions, helping clients with ecological and energy transitions through alternative materials and localized facilities that reduce logistics impact. The company emphasizes customized technical expertise to reduce waste and supports customers in consuming better by delivering more added value with fewer resources.Role Description The Customer Service Representative is a full-time, on-site role based in the Greater Pittsburgh Region. This role is responsible for managing customer inquiries via phone, email, and online channels, providing timely and accurate information about products, orders, deliveries, and services. The position includes processing orders, tracking shipments, handling returns, and coordinating with sales, logistics, and production teams to ensure a smooth customer experience. The representative will resolve issues, follow up on open cases, and document interactions in the customer relationship management system. This role also involves maintaining high standards of service quality, contributing feedback to improve processes, and supporting customer retention and satisfaction initiatives.Qualifications Demonstrated experience in customer-facing roles such as Customer Service Representatives and Customer Service positions.Strong skills in Customer Support and handling inquiries, including issue resolution and follow-up.Ability to focus on Customer Satisfaction through responsive communication and solution-oriented actions.Experience enhancing Customer Experience by managing expectations, providing clear information, and building long-term relationships.Excellent verbal and written communication skills, with strong listening and problem-solving abilities.Comfort working in an industrial or manufacturing environment; experience in materials, aerospace, or related sectors is an advantage.Proficiency with CRM systems, order entry tools, and standard office software (e.g., MS Office).Ability to prioritize tasks, manage time effectively, and work collaboratively with cross-functional teams.High level of reliability, attention to detail, and commitment to non-discriminatory and inclusive customer interactions.High school diploma required; associate or bachelor’s degree in business, communications, or a related field is preferred.