Customer Service Representative

Customer Service Specialist | ABS International | US OperationsGulistan-e-Johar Block 14, Karachi | 6 PM – 2 AM | Permanent | On-siteABS International is hiring a Customer Service Specialist to manage communication with our existing US-based client base.This role is for someone who has already worked in a call center or international customer service environment and knows what professional phone communication looks like from the inside. We are not looking to train someone on the basics. We are looking for someone who already has them and is ready to apply them in a structured, long-term professional environment.The OrganisationEstablished in 2009, ABS International operates as a direct US Principal with over 200 professionals and sixteen years of uninterrupted operations. Our payroll has never been missed — every team member paid on the same fixed date, every single month.The RoleYou will be managing follow-up communication with existing US clients — handling post-sale queries, assisting with onboarding questions, completing service documentation, and maintaining accurate interaction records. Every conversation you handle reflects directly on the company's relationship with that client, which means professionalism, clarity, and patience are not optional in this role — they are the job.What You Will EarnCompetitive base salary paid on a fixed date every monthAttendance Allowance: PKR 3,000 per monthMonthly Performance Incentive based on individual outputProvident Fund: Structured company contributions15 days fully paid annual leavePermanent, full-time employment — fixed shift, no rotationWhat This Role OffersA structured, professional work environment with ongoing coaching and development. Real experience handling live US customer interactions on a permanent basis. A fixed 6 PM to 2 AM shift with no rotation — predictable, plannable, stable. A clear growth path within an established 16-year organisation for those who perform consistently.Who Should ApplyA minimum of 1 year of experience in a call center, BPO, or international customer service environment is required. Fluent spoken and written English is essential — you will be handling live conversations with US customers every shift. Patient, composed, and solution-oriented — you approach problems calmly and resolve them effectively. A high school diploma is sufficient — university students currently studying are also welcome. Full permanent availability for Monday to Saturday, 6:00 PM to 2:00 AM, fully on-site at Gulistan-e-Johar Block 14, Karachi.Send your CV to assistanthr786@gmail.com