Customer Service Representative

Title: Customer Service Representative

Location: Hudson, NYDuration: Full Time

Department: Sales DepartmentWho we are:Client is a privately owned and operated custom plastic hardware manufacturing company.

We pride ourselves in manufacturing top-quality molded and machined parts at competitive prices while offering exceptional customer service with our staff of qualified technicians. The mission of company is to meet our customers’ requirements through technical guidance, process control, quality control, on-time delivery, customer service, and continuous improvement.Summary - Job Responsibilities – Activities:Opens and updates customer accounts by recording informationProvides technical data, responds to inquiries with product quotations, addresses customer requests related to quotations, samples, orders and expedites.Contract review, data entry of orders and order changesResolves product problems by clarifying customer complaints, determining the cause and responding with the best solution.Occasional travel requiredOther duties as assignedEducation - Experience:High school diploma or EquivalentPrevious Customer Service experienceRequired Skills, Competencies, Authorities and Training Needs:Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Phone, Computer and General Office Skills (Data Entry, use of email, word processing, copier, fax, filing), MultiTaskingAny other training requirements / comments:Training on in house software system, contract review, product line, plastic attributesAny other training requirements / commentsUse of internal software system for purchasing.PHYSICAL REQUIREMENTS:Light work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arms and/or leg controls requires exertion of forces greater than that for the ability to sit, stand, walk, talk, and hear. Ability to climb, balance, stoop, kneel, crouch, reach, and use fingers. Ability to pull, push and lift objects. Ability to grasp and feel.