Customer Service Representative

Company Description RAMEE GUEST LINE HOTEL is a hospitality company headquartered at Al Bassam Centre Building, Port Saeed Road in Deira, Dubai, United Arab Emirates. The hotel is part of a well-established regional presence, serving guests traveling for business and leisure. Team members work in a service-oriented environment focused on comfort, efficiency, and guest satisfaction. The company values professionalism, cultural awareness, and a welcoming attitude toward guests from diverse backgrounds. Joining RAMEE GUEST LINE HOTEL offers the opportunity to grow a career in the hospitality sector with a focus on high-quality service.Role Description The Customer Service Representative is a full-time, on-site role based in Riyadh, supporting guests and visitors throughout their stay. Responsibilities include greeting guests, responding to inquiries in person and by phone, handling reservations and check-in/check-out processes, and addressing service requests or concerns promptly and professionally. The role involves coordinating with front office, housekeeping, and other hotel departments to ensure a smooth guest experience, resolving issues to maintain high satisfaction levels. The representative will also update guest records, process payments as needed, and provide accurate information about hotel services, amenities, and local attractions. Consistent adherence to hotel policies, service standards, and health and safety guidelines is expected.Qualifications Strong customer service skills, including experience in customer service roles and delivering positive customer experiences.Background in customer support and maintaining high customer satisfaction in hospitality or a similar service-focused environment.Ability to manage and enhance overall customer service and customer experience through clear communication and problem-solving.Excellent verbal and written communication skills in English; additional languages are an advantage.Professional, courteous demeanor with the ability to interact effectively with guests from diverse cultures and backgrounds.Organizational skills and attention to detail for handling reservations, documentation, and guest requests efficiently.Previous experience in hotels or hospitality is preferred; knowledge of front office or reservation systems is an asset.Flexibility to work shifts, weekends, and holidays as required by hotel operations.