Customer Service Representative

Job SummaryWe are looking for enthusiastic and customer-focused individuals to join Mphasis as Customer Support Associate (CSA) Executives. The candidate will be responsible for handling customer queries, resolving complaints, providing accurate information, and ensuring a high level of customer satisfaction while following company policies and procedures.Key ResponsibilitiesHandle customer queries and complaints through inbound and/or outbound calls, emails, or chat.Provide accurate information and effective solutions to customer concerns.Maintain professional communication and deliver excellent customer service.Resolve customer issues within the defined turnaround time (TAT).Update customer information, interactions, and case details in the CRM system.Follow company policies, quality standards, and process guidelines.Escalate complex issues to the appropriate department when required.Meet daily and monthly performance targets, including quality, productivity, and customer satisfaction.Maintain customer confidentiality and adhere to data security guidelines.Eligibility CriteriaEducation: Minimum qualification as per process requirements; graduates and undergraduates may be considered.Experience: Freshers and experienced candidates may apply, depending on the process.Communication: Good verbal and written communication skills in English; additional languages may be required.Basic computer knowledge and familiarity with MS Office.Strong problem-solving skills and a customer-focused attitude.Willingness to work in rotational shifts, including night shifts, if required.Skills RequiredCustomer service and relationship managementEffective communication and active listeningProblem-solving and complaint handlingBasic computer and typing skillsTime management and multitaskingTeamwork and adaptabilityAttention to detailWork RequirementsAbility to work in a fast-paced customer support environment.Flexibility to work rotational shifts and weekly offs as per business requirements.Ability to achieve assigned performance and quality targets.