Customer Service Representative

Job Description

Customer Support Executive (Chat & Voice) Fresher

Location: PuneExperience: Freshers WelcomeQualification: GraduationLocation PuneJob SummaryWe are looking for enthusiastic and customer-focused individuals to join our Customer Support Team.

The role involves handling customer queries through both Voice and Chat channels, providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction.Eligibility CriteriaFreshers can apply.Excellent verbal and written communication skills in English.Strong knowledge of handling customer queries and providing effective resolutions.Good listening, problem-solving, and interpersonal skills.Basic computer proficiency and ability to navigate multiple applications.Key ResponsibilitiesHandle customer inquiries through voice calls and chat support.Resolve customer concerns, complaints, and requests in a timely manner.Provide accurate information regarding products, services, and processes.Maintain a professional and customer-centric approach during interactions.Document customer interactions and update records in the system.Ensure adherence to quality standards and service-level agreements (SLAs).Escalate complex issues to the appropriate team when required.Shift RequirementsMust be comfortable working in 24/7 rotational shifts, including night shifts.Rotational weekly offs as per business requirements.Preferred SkillsExcellent English communication skills.Customer service orientation with a positive attitude.Ability to work in a fast-paced environment.Strong analytical and multitasking abilities.Team player with a willingness to learn and grow.Interested Candidates can share their updated Resume: 📧 vaishali.thakur@wns.com 📞 7738109440