Customer Service Representative

With an incredible portfolio of food & beverage products, NFPC currently has an exciting opportunity for a talented Customer Service Representative to join our team.JOB PURPOSEThe purpose of this role is to professionally interact with customers and fulfil their enquiries directly or communicate the customers’ needs to the appropriate resource within the company in a timely and accurate manner.The Customer Service Agent is expected to enhance the sales and service experience of the business unit’s customers by acting as a direct point of contact for its customers. The role requires effective interaction with these customers to provide information in response to inquiries about products or services, and to handle all call center communication.ResponsibilitiesBuild a strong positive relationship by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriatelyProvide relevant and accurate information to existing and potential customersDeliver quality service to the customersEnsure adequate information is given to the customersCascade the problem to relevant resources when neededHandling a large volume of inbound calls promptlyFollow communication scripts and use knowledge of the company’s products and servicesIdentify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation teamSkills and Qualifications2+ years of experience in a similar fieldExperience working in a call center or customer support environmentStrong active listening, verbal and written communication skillsStrong problem-solving skillsAbility to multitask and manage time effectively