Customer Service Representative

We are looking for enthusiastic and customer-oriented Customer Support Executives to handle customer queries for Best Buy, a leading US consumer electronics retailer.The candidate will be responsible for assisting customers with product-related queries, order tracking, delivery concerns, returns, refunds, exchanges, technical troubleshooting, and general shopping assistance.Key ResponsibilitiesHandle inbound customer calls and assist customers with their queries.Provide information about electronic products such as laptops, televisions, mobile phones, home appliances and accessories.Assist customers with order placement, order tracking and delivery-related queries.Handle returns, refunds, exchanges and warranty-related requests.Troubleshoot basic technical issues with electronic devices.Resolve complaints related to delayed deliveries, damaged products and incorrect orders.Educate customers about product features, specifications and available services.Maintain customer satisfaction through effective communication and problem-solving.Skills RequiredFreshers and experienced candidates can apply, depending on the hiring requirement.Minimum qualification: 12th pass / GraduationExcellent English communication skills.Good listening and problem-solving abilities.Basic knowledge of computers and electronic gadgets.Customer handling and conflict resolution skills.Ability to work in a target-driven environment.Basic computer knowledge and familiarity with CRM tools.Willingness to work in rotational shifts.