Customer Service Representative

Key Responsibilities

Handle inbound and outbound calls to engage with potential clients and members.Generate leads by effectively communicating the value propositions of The Hive’s coworking spaces.Provide accurate and detailed information to prospective clients about our services, pricing, and availability.Assist in scheduling tours and meetings for prospective clients with the Community and Sales teams.Provide excellent customer service by addressing inquiries, complaints and resolving issues promptly.Perform feedback calling for leads that are either lost or won, gathering insights to improve service and sales strategies.Handle inquiries that may contribute to business expansion, new partner's onbaording, service upgrades, and cross-selling opportunities.Maintain accurate and up-to-date records of all business-related inquiries, including client details, requirements, communication history, follow-up status, and outcomes on official channels (CRM, in-house portals etc)Manage inquiries related to ongoing and upcoming company events, provide relevant information, coordinate with concerned departments, and make confirmation calls to participants and clients.Inter-departmental coordination amongst teams to ensure customer inquiries are addressed efficiently and potential business opportunities are communicated to the relevant departments.

Requirements

Proven experience in a customer service or sales role.Excellent communication and interpersonal skills.Strong organizational skills and attention to detail.Proficiency in using CRM software is a plusA proactive and positive attitude with a strong desire to achieve targets.Fluency in English is required.