Customer Service Representative

Company Description Century Martial Arts is the world’s largest supplier of martial arts equipment, headquartered in Oklahoma City, OK, where it was founded in 1976 by Mike Dillard. The company is dedicated to providing high-quality martial arts uniforms, training equipment, and fitness gear to practitioners of all levels. Many team members are martial artists who train independently or in onsite classes at Century’s three gyms and help design and test products based on real training needs. Century’s mission is for every individual to experience the physical and personal benefits of martial arts, including respect, discipline, confidence, integrity, and honor. Applicants joining Century will be part of a values-driven organization that believes martial arts can profoundly change lives.Role Description This is a full-time, on-site Customer Service Representative role based in Oklahoma City, OK. The Customer Service Representative will handle inbound customer inquiries via phone, email, and chat, providing clear, accurate information about products, orders, and services. Responsibilities include processing orders and returns, resolving product or shipment issues, documenting interactions in customer systems, and following up to ensure timely resolution. The role will collaborate closely with sales, warehouse, and product teams to address customer needs and escalate concerns when necessary. The Customer Service Representative will also contribute feedback to improve customer experience, support special promotions, and represent Century’s mission and values in every interaction.Qualifications Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction.Experience in Customer Support and managing overall Customer Experience.Comfort working in a Customer Service Representative capacity with direct customer interaction.Strong verbal and written communication skills, with active listening and problem-solving abilities.Ability to work on-site in Oklahoma City, OK, and collaborate effectively with cross-functional teams.Basic computer proficiency, including use of CRM or ticketing systems and standard office software.Prior experience in retail, e-commerce, or product-based customer service is beneficial.Interest in martial arts or fitness is a plus, with willingness to learn Century’s products and mission.