Customer Service Representative

The start dates are 12/7 and 12/14, but the hiring manager said it might be possible to move those up if the whole class clears early.

Location: Must live within 50 miles of the Cary North Carolina Office.Schedule: The ability and desire to work during the hours of operation 8:00AM –11:00 PM EST, Monday through Friday.

Attend In-person training for 8 weeks between the hours of 08:30 AM- 5:00 PM EST. Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need. Attend Monthly in office engagement day.Key Responsibilities

• Virtual roles work from a home office
• Respond to dental customer requests via telephone or email, providing excellent service to MetLife’s customers who have insurance products or benefit plans.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.Essential Business Experience and Technical Skills Required:
• High School Diploma or GED equivalent.
• 1 year of experience in a Remote Call Center Customer Service role.
• Reliable High speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload) Wifi Not compatible.
• Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.
• Preferred:
• 2 + years Call Center or Customer Service Representative experience is preferred.
• Strong computer/keyboard skills (ability to type efficiently).
• Experience in handling dental or other types of insurance products.
• Prior experience in a dental office.
• Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of MetLife.
• Previous experience with Salesforce is a plus.