Customer Service Representative

Company Description Trajan Scientific and Medical is a global company dedicated to harnessing science to improve human health and community wellbeing. The organization collaborates with academic and industry partners to develop innovative products for scientific and medical analysis. Trajan designs analytical systems and chemistry that enhance the selectivity, sensitivity, and specificity of measurements for biological, environmental, and food samples, with a strong focus on portability, miniaturization, and affordability. By making high-quality scientific tools more accessible, Trajan aims to deliver breakthrough solutions that support better health outcomes. The company employs a diverse global workforce with operations in Australia, Europe, the US, and Asia.Role Description This is a full-time, on-site Customer Service Representative role based in the Austin, Texas Metropolitan Area. The Customer Service Representative will respond to customer inquiries via phone, email, and other channels, ensuring timely, accurate, and professional communication. Daily responsibilities include handling orders, returns, and service requests, resolving issues, and escalating complex cases when needed. The role supports internal teams by documenting customer interactions, maintaining up-to-date records in CRM systems, and providing feedback on recurring issues and customer trends. The Customer Service Representative will contribute to continuous improvement of customer service processes and help enhance the overall customer experience.Qualifications Demonstrated experience in Customer Service and Customer Support, providing responsive and professional assistance.Ability to foster strong Customer Satisfaction and Customer Experience through clear communication and problem-solving.Background working as a Customer Service Representative or in similar customer-facing roles.Strong verbal and written communication skills, with attention to detail and active listening.Proficiency with CRM or customer ticketing systems and basic office software (e.g., email, spreadsheets).Proven ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.Collaborative mindset with the ability to work cross-functionally with sales, logistics, and technical teams.Previous experience in scientific, medical, or laboratory-related industries is beneficial but not required.High school diploma or equivalent required; post-secondary education in business, communications, or a related field is an advantage.