Customer Service Representative - Dubuque, Iowa!

Great banking starts with a great experience—and that starts with you. We’re looking for a friendly, dependable Customer Service Representative who enjoys helping people and knows how to make customers feel welcome. Banking experience is not required. We can teach you banking; we’re looking for someone who brings a positive attitude, a willingness to learn, and a genuine desire to help others. What You’ll DoWelcome customers with a smile and provide friendly, attentive service.Process deposits, withdrawals, payments, and other banking transactions accurately.Listen to customers and help connect them with the right banking solutions.Learn our products, services, technology, and banking procedures.Build relationships with customers and become a trusted, familiar face in the community.Work closely with your teammates to create a positive customer and employee experience.Protect customer information and follow established security and compliance procedures. What We’re Looking ForA great personality and a natural ability to connect with people.A positive, upbeat attitude and strong customer-service mindset.Willingness to learn—we’ll provide the training.Dependability, attention to detail, and a strong work ethic.Confidence communicating with customers and coworkers.Someone who takes pride in making every customer feel noticed, valued, and welcome. Why Join Us?You don’t need to know banking on Day 1. You need to enjoy people, be ready to learn, and want to be part of a team that makes a difference.If you’re looking for more than just a job—and want an opportunity to grow while Making Hometown Lives Better—we should talk.Requirements Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentIn this job, you will work in a professional office setting. Standard office equipment is routinely used in this role. Physical DemandsTo successfully perform the essential functions of this job, an employee must meet the physical demands described here. The employee is regularly required to stand, walk, sit, reach with arms, speak or hear, and touch, handle or feel objects, tools or controls while performing the duties of this job. The job requires close vision, some distance vision, and the ability to adjust focus. Position Type/Expected Hours of WorkThis is a full-time position, and typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m. TravelTravel is not required. Required Education and ExperiencePrior customer service experience is preferred.Prior banking experience is preferred.Experience with computer use and Microsoft suite Additional Eligibility QualificationsNone required for this position. Other DutiesThis job description does not encompass or contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this position. There may be changes in duties, responsibilities, and activities at any time. Fidelity Bank & Trust is an Equal Opportunity Employer, including disability and protected veteran status.