Customer Service Representative | English B1+

Concentrix Vietnam is hiring Customer Service Representatives (English) to support a leading ride-hailing technology platform.What You'll DoHandle inbound calls, emails, and messages from customers and driver partners.Resolve inquiries and complaints related to products and services.Accurately update customer information in the system.Compensation & BenefitsTotal Income: 9.4M - 9.7M VND/monthBase Salary: 8,000,000 VNDMeal Allowance: 500,000 VNDKPI Bonus: 900,000 - 1,200,000 VND/monthAdditional Benefits100% salary during the 45-day probation periodSocial, Health, and Unemployment Insurance24/7 Accident Insurance14 annual leave days/year13th-month salaryAnnual salary reviewClear career development opportunitiesInternational working environmentWorking ScheduleRotational shifts with 2 days off per week:Working Shifts (Rotational Schedule):Shift 1: 06:00 AM - 03:00 PMShift 2: 09:00 AM - 06:00 PMShift 3: 12:00 PM - 09:00 PMShift 4: 02:00 PM - 11:00 PMShift 5: 10:00 PM - 07:00 AM (Night Shift)RequirementsEnglish proficiency at B1 level or aboveHigh School Diploma or higherCustomer service experience is an advantageClear and professional communication skillsWork Location5th Floor, Tech Valley BuildingQuang Trung Software City, District 12, Ho Chi Minh City