Customer Service Representative | Events

Customer Service Representative | EventsSutton, Surrey (Office-Based)Full-Time30-32kThe OpportunityOur client is a well-established and growing organisation that provides technology-driven contractor management and payment solutions to businesses across the hospitality sector. They are looking for a proactive and customer-focused Customer Service Representative to join their close-knit team in Sutton.This is an excellent opportunity for someone who enjoys delivering outstanding customer service while working in a varied role that combines client support, administration and payment processing.The RoleAs the first point of contact for clients and contractors, you'll play a key role in ensuring a seamless customer experience. You'll be responsible for resolving queries, supporting onboarding, processing payments and helping to maintain high levels of compliance across a diverse contractor network.Key ResponsibilitiesAct as the first point of contact for client and contractor enquiries, providing timely and professional support.Process payments and carry out cost reconciliations with a high degree of accuracy.Coordinate the onboarding of new clients and contractors, ensuring a smooth and efficient process.Prepare, maintain and update reports using internal systems and Microsoft Office.Carry out contractor compliance checks, ensuring all documentation and regulatory requirements are up to date.Provide general administrative support to the wider team.Assist with tender submissions and other business support activities as required.About YouWe're keen to hear from candidates who can demonstrate:Previous experience within a customer service, customer support or administration role.Strong attention to detail, particularly when working with financial information or reconciliations.Excellent organisational skills and the ability to manage multiple priorities.Strong communication skills with a professional and customer-focused approach.Good working knowledge of Microsoft Office, particularly Excel and Outlook.A willingness to learn new systems and develop knowledge of industry processes.Must be a reasonable commute from the office in SuttonAdditional InformationThe successful candidate will support a varied contractor base spanning multiple service sectors, making this an interesting and diverse position with plenty of opportunity to develop new knowledge.The role also includes participation in a shared out-of-hours emergency phone rota, covering a limited number of evenings and weekends throughout the year.What's on OfferJoin a supportive and collaborative team environment.A varied role with genuine responsibility from day one.The opportunity to develop your skills within a growing organisation.Office-based position in Sutton, Surrey.