Customer Service Representative - Freight Forwarding

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists ResponsibilitiesManaging customer accounts to ensure smooth operations.Confirming freight bookings and tracking orders for timely delivery..Building and maintaining strong relationships with suppliers and customers.Delivering exceptional customer service and promptly addressing client and supplier concerns.Serving as a professional representative of the company, setting a high standard for team members.QualificationsStrong communication skills to effectively liaise with adiverse range of people.Clear and accurate communication paired with attention to detail, as small errors can lead to significant issues.Organisational and planning abilities to manage complex tasks.Teamwork, tact, and interpersonal skills for smooth collaboration.With prior experience in international freight forwarding is an advantageAdaptability and flexibility to handle changing circumstances.Problem-solving skills, especially under pressure.Numerical skills for accurate data management.Language skills—though not essential, they are beneficial when focused on specific regions or countries.