Customer Service Representative /Guest Relations Officer - Hiring UAE National

We’re Hiring | Customer Service Representative – Guest Relations Officer

Location: UAE Employment Type: Full-Time Function: Customer Service / Guest Relations / Frontline OperationsWe are looking for a customer-focused and well-presented Customer Service Representative / Guest Relations Officer to provide a positive and professional experience to guests and customers across all touchpoints.Key ResponsibilitiesWelcome and assist guests in a professional and courteous manner.Handle customer enquiries, requests, feedback, and complaints.Provide accurate information on products, services, facilities, and procedures.Resolve customer concerns promptly and escalate complex issues when required.Maintain a high standard of guest experience and service quality.Support front desk, reception, visitor management, or customer service activities.Coordinate with internal departments to ensure timely resolution of guest requests.Maintain accurate customer records, feedback logs, and service reports.Support queue management and high-volume customer interactions.Assist with bookings, appointments, registrations, or service requests where applicable.Ensure compliance with company service standards, SOPs, and policies.Promote a positive brand image through professional communication and behaviour.Support customer satisfaction and service-improvement initiatives.Candidate RequirementsDiploma / Bachelor’s Degree preferred.Previous experience in Customer Service, Guest Relations, Hospitality, Retail, Tourism, Events, Aviation, Front Office, or Contact Centre is an advantage.Strong communication and interpersonal skills.Customer-focused with a professional and presentable personality.Ability to handle complaints and difficult situations calmly.Good spoken and written English; additional languages are an advantage.Comfortable working in a fast-paced and customer-facing environment.Basic computer knowledge and familiarity with CRM / customer service systems is preferred.Flexibility to work shifts, weekends, or public holidays where required.Key SkillsCustomer Service | Guest Relations | Guest Experience | Customer Experience | Front Office | Customer Support | Customer Engagement | Visitor Management | Complaint Handling | Complaint Resolution | Service Excellence | Customer Satisfaction | Customer Care | Reception | Front Desk | Hospitality | Tourism | Retail Customer Service | Events | Aviation Customer Service | Call Handling | Customer Enquiries | CRM | Customer Relationship Management | Escalation Management | Service Recovery | Queue Management | Communication Skills | Interpersonal Skills | Problem Solving | Conflict Resolution | Multitasking | Teamwork | Professional Etiquette | Customer-Centric Approach | Service Standards | SOP Compliance | Feedback Management | Customer Retention