Customer Service Representative (Healthcare)

Full-Time | Consistent ScheduleMake a Difference—Every DayIf you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Customer Service Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them.What You’ll DoAnswer inbound calls and emails from members, caregivers, and providersHelp with questions about benefits, eligibility, claims, and enrollmentResolve most questions on the first contact; work with internal teams when neededMake outbound calls to welcome new members and complete enrollment verificationAssist members with scheduling appointments and accessing careDocument interactions clearly and accurately

Qualifications

High school diploma, GED, or equivalent work experience preferredCustomer service experience (healthcare or call center experience is a plus, not required)Comfortable using computers, email, and basic office softwareStrong communication skills and a positive, patient approachAbility to stay organized and handle multiple tasksFluent in English and Spanish (required)This Role Is Great If You:Enjoy helping people and making a real impactLike a steady, structured workday with varietyWant a stable, full-time, onsite positionAre interested in growing your career in healthcareWhat We OfferCompetitive payMedical, dental, and vision benefitsPaid time off and holidaysSupportive team environmentTraining and growth opportunitiesResponsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member. No Third Party Agencies or Submissions Will Be Accepted. Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.