Customer Service Representative, Mandarin/English Speaking

Customer Support Representative (Malay, Mandarin, Cantonese & English)Kuala Lumpur, Malaysia (Onsite)Be the Voice of a Global BrandAt ASEA, we’re redefining cellular health with innovative, science-backed products—and we’re growing fast. We’re looking for a customer-focused, multilingual support professional who thrives on helping others and delivering exceptional service.As a Customer Support Representative, you’ll play a critical role in supporting our global Brand Partners and customers, ensuring every interaction is positive, helpful, and memorable.We’re proud to be recognized as one of Utah’s Best Places to Work—and we bring that same high-energy, collaborative culture to our teams worldwide.What You’ll DoYou’ll be at the center of the customer experience, providing timely, thoughtful support across multiple channels:Handle inbound and outbound calls and emails with professionalism and careServe as a trusted resource for product, order, and account inquiriesIdentify root causes and confidently resolve customer concernsProcess orders, updates, and transactions with a high level of accuracyFollow up to ensure issues are fully resolved and customers feel supportedEscalate complex cases appropriately while owning the customer experienceMaintain detailed, accurate records of all interactionsCollaborate with your team to continuously improve service qualityWhat Makes You a Great FitFluent in Mandarin, and English, Cantonese a plus but not required. (written & spoken)Experience in customer service, contact center, or client support rolesStrong communicator who can build trust quickly across culturesA natural problem-solver who stays calm and resourceful under pressureHighly organized with strong attention to detailTech-savvy and comfortable using CRM systems and Microsoft OfficePositive, team-first attitude with a strong sense of ownershipExperience in direct sales or network marketing is a plusBasic RequirementsHigh school diploma or equivalentTraining ScheduleFirst 4 weeks: Monday–Friday, 8:00 AM – 4:00 PMWhy ASEA?Join a growing global company with a strong mission and purposeWork with innovative, first-to-market health productsBe part of a supportive, collaborative team cultureCompetitive compensation (RM 4,000 and up depending on experience per month) and excellent benefits package including medical, dental, optical, product allowance!Opportunities to learn, grow, and develop your careerReady to Make an Impact?If you’re passionate about helping people and excited to work in a fast-paced, global environment—we’d love to hear from you.Apply today and grow your career with ASEA.