Customer Service Representative (Mandarin Speaking)

Enable your futureAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.What is your mission?You’ll help us deliver excellent service to our partner brands by performing these tasks:Attend to phone-in enquires and/or emails and correspondences from the Public.Resolve enquiries in a timely, efficient, and professional manner.Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.Handling and managing of escalation issues in a proficient manner.Build sustainable relationships and engage customers by taking the extra mile.Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.Who are we looking for?Diploma or GCE ‘N’ Level with at least 1 year of experience in the Call Centre industry.Proficient in MS Office applications with excellent keyboard skills.Possess good customer handling skills with a positive mindset.Team player who is able to adapt in a fast paced environment.Strong time management skills and motivation to exceed expectations.Comfortable working with computers and multiple systems.Excellent verbal and written communication skills in English and Mandarin to support Mandarin-speaking customers.Additional information:Working Location: Near to Novena NRTWorking hours: 5 days a week between Monday to Friday (excl. PH and Weekends)Fixed hours 8am to 5:30pmCompensation package: Attractive basic salary with monthly KPI incentivesCommencement date: October 2026Training Period: Up to 4 weeksThis is a permanent role to be employed for an in-house position in TDCX Singapore