Customer Service Representative (Mandarin Speaking)

Enable your futureAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.What is your mission?You’ll help us deliver excellent service to our partner brands by performing these tasks:Attend to phone-in enquires and/or emails and correspondences from the Public.Resolve enquiries in a timely, efficient, and professional manner.Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.Handling and managing of escalation issues in a proficient manner.Build sustainable relationships and engage customers by taking the extra mile.Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management SystemWho are we looking for?Candidate must possess at least GCE O Level/ GCE A Level/ Higher Nitec/ Diploma level in any field.Preferably with 1-2 years of working experience in handling contact centre cases in a call centre or service industry environment.Proficient in MS Office applications with excellent keyboard skills.Possesses strong time management skills and is motivated to exceed expectations.Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).Comfortable working with computers and multiple systems.Excellent verbal and written communication skills in English and the language of the supporting market.Additional information:Working Location: Bedok Chai CheeWorking Hours: Mondays to Friday; 8am to 5:30pmSalary Remuneration: Basic Salary + Monthly KPI incentive Training Period: up to 4 weeksCommencement Date: 5 October 2026 / 10 November 2026