Customer Service Representative- Singapore Citizen/PR

Customer Care Representative – AntasisAbout Us At Antasis, our mission is to support our clients in delivering exceptional customer experiences through reliable, efficient, and high‑quality service operations. We value integrity, intensity, innovation, and involvement, and we take pride in developing talent and rewarding achievement. If you share these values and are looking for an employer committed to growth and excellence, we welcome you to build your career with us.Job Title: Customer Care Representative, Customer Care Reports To: Supervisor / Manager, Customer Care Career Band: 3 Employment Type: Contract – 12 months Location: SingaporePosition Summary We are seeking a customer‑focused and detail‑oriented Customer Care Representative to join our Singapore team on a 12‑month contract. You will play a key role in managing customer orders and delivering an exceptional customer experience across our customer and channel partner network.The ideal candidate is proactive, solutions‑oriented, and thrives in a fast‑paced, collaborative environment. You will work closely with cross‑functional teams to ensure timely order fulfillment, resolve customer inquiries, and support continuous process improvements. A digital‑first mindset and curiosity in leveraging AI and automation to enhance workflows is highly valued.Key ResponsibilitiesServe as the primary point of contact for customers, channel partners, and internal stakeholders via phone, email, CRM, and virtual meetings.Manage the end‑to‑end order fulfillment process, ensuring timely and accurate processing of customer orders.Respond promptly and professionally to enquiries relating to quotations, order status, product availability, pricing, deliveries, invoices, returns, replacements, complaints, and supporting documentation.Proactively communicate order updates, potential delays, and alternative solutions.Coordinate closely with Supply Chain, Warehouse, Logistics, and other internal teams.Partner with Finance to resolve AR, AP, credit, and billing‑related issues.Meet established KPIs and SLAs.Maintain accurate customer and order records while ensuring compliance with company policies and regulatory requirements.Contribute to process improvement initiatives. Explore opportunities to leverage AI, automation, and digital tools to simplify workflows and improve productivity.Support additional projects and responsibilities as assigned.Traits & ValuesDigital mindset; interest in AI and automation.Passionate about improving customer experience.Curious and open to continuous improvement.Self‑starter and quick learner.Positive attitude and embraces change.Able to work independently and collaboratively.Strong communication skills.Efficient multi‑tasker in a fast‑paced environment.QualificationsDiploma in Logistics, Supply Chain, Life Science, or relevant field.Minimum 1 year of experience in customer service or similar customer‑facing role.Customer‑service oriented with excellent phone and email etiquette.Proficiency in ERP systems such as Oracle E1, SAP, and MS Office preferred.Fluent in spoken and written English.Strong listening and problem‑solving skills.CompetenciesComfortable adopting new technologies; enthusiastic about AI and automation.Able to operate in a fast‑paced, multi‑tasking environment.Customer‑focused and committed to delivering on expectations.High accuracy in all tasks.Strong initiative, organization skills, and positive attitude.Curious and willing to challenge conventional thinking.Resilient and embraces challenges.Able to work independently and cohesively within a team.