Customer Service Representative (Teller) - Houghton

Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction. Whether you are new or experienced in the banking industry, we provide all the training needed for the position! We have a well-built training path to help you succeed in your role and reach the next promotion level. Will require working at other offices in the Copper Country region. Schedule to include hours between 8:30 a.m. and 5:30 p.m. Monday-Friday and Saturdays on a rotation basis. About Range BankWe are a community bank that has been established since 1887 with 9 locations in the U.P. and Wisconsin.  We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values. Primary ResponsibilitiesProvides excellent customer service in a friendly and professional mannerPerforms routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transactionPerforms all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer informationPerforms account maintenance on existing deposit accounts, as well as opening new accounts upon customer requestMaintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessaryPerform other projects and initiatives, as required, contributing to the continued improvement of overall company performanceHas the authority and discretion to resolve complex customer issuesAdheres to Range Bank policies and proceduresUpholds the highest level of confidentiality and cyber security awareness Minimum RequirementsHigh School DiplomaOne year customer service or cash-handling experienceProficient computer skillsAbility to identify and resolve/escalate issuesExceptional customer service and communication skillsStrong attention to detailPreferred QualificationsPrior financial services industry experienceSome college education or a degree in a related fieldFull Time Benefits include:Paid time off (2 weeks to start)Volunteer time off (1 day per year)Paid holidays (9.5 days per year)Health insurance through Blue Cross Blue Shield of MichiganTelehealth with $0 copayHSA plan options, including employer contributionVisionDental401(k) retirement plan with up to 6% match (after 1 year)Short term disability insurances (paid 100% by company)Long term disability insurance (paid 100% by company)Life insurance (paid 100% by company)Voluntary life insuranceEmployee Assistance Program