Customer Service Representative (USA- Based Call Center)

About Kalash ServicesKalash Services Pvt. Ltd. is a leading Business Process Outsourcing (BPO) company based in Lalitpur, Nepal, providing high-quality inbound and outbound customer support solutions. We are committed to delivering exceptional service through innovation, technology, and a highly skilled workforce.Job SummaryWe are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our team for a US-based call center. The ideal candidate should have excellent communication skills, a professional attitude, and the ability to handle customer inquiries efficiently while providing high-quality customer service.Key ResponsibilitiesHandle inbound and outbound calls professionally and efficiently. Communicate with US-based customers to address their inquiries, concerns, and service requests. Provide accurate information regarding the company's products, services, and policies. Resolve customer issues and complaints in a timely and professional manner. Maintain a positive and customer-friendly attitude throughout every interaction. Follow call scripts, company guidelines, and established procedures. Maintain accurate records of customer interactions and update information in the system. Meet daily and monthly performance targets, including call quality, customer satisfaction, and productivity. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain customer confidentiality and adhere to company policies. Job Requirements Excellent verbal and written English communication skills, with clear pronunciation and a professional accent. Previous customer service experience, preferably in an international company, will be an added advantage. Flexibility to work in morning, day, evening, or night shifts. Strong interpersonal skills and a customer-focused attitude. Ability to handle customer inquiries professionally and resolve issues effectively. Good listening, problem-solving, and communication skills.Good computer proficiency and familiarity with email, chat, and customer service tools. Ability to work independently and collaboratively in a team.Willingness to learn, adapt, and work in a fast-paced environment Strong sense of responsibility, punctuality, and professionalism. Having a personal vehicle will be an added advantage.Skills: customer service,communication,communication skills,bpd,english communication